Refund policy
At Glitter Heart Co., we want you to love your purchase. If you're not completely satisfied, we're here to help.
Return Window
We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused
- In its original packaging
How to Start a Return
To request a return, please contact us at help@glitterheartco.com.
If your return is approved, items that require return shipment must be mailed to:
Glitter Heart Co.
411 NE 2nd Place, Unit 7
Cape Coral, FL 33909
Please do not send items back without first contacting us and receiving return instructions.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery and contact us immediately if:
- Your item is damaged
- Your item is defective
- You received the wrong item
We will evaluate the issue and work quickly to make it right through a replacement, refund, or other appropriate resolution.
Return Shipping
When a return shipment is required and approved, you will receive instructions for returning the item, along with a return shipping label. Customers are responsible for ensuring returned items are packaged securely to prevent damage during transit.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card issuer may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at help@glitterheartco.com.
Questions
If you have any questions regarding our Return Policy, please contact us at help@glitterheartco.com.